Associate(Order Entry)

Qualifications & Competencies

Excellent communication skills in English and German (both written and verbal)
-Typing skills – minimum of 25 wpm with an accuracy of 90% and above preferred
-Strong analytical & problem solving skills
-Proficiency in Microsoft Office and Excel
-Good organization skills
-Willingness to work in shifts as per business requirements
-Good decision making skills
-Ability to learn VWR terminology

Roles and Responsibilities

Processing Customer Orders in SAP including special requests or special orders and managing workflow through CIM
-Email inquiries and follow up on open order processing issues with customers
-Interact with Sales Team to clarify order processing discrepancies ( pricing, etc).
-Capable to resolve internal/external customer requests/queries via email, fax & chat.
-Deliver the results as per process requirements
-Liaise with manufacturer and internal customer from time to time in providing resolution
-Up skill process knowledge from time to time
-Ability to delight customer above and beyond the call of duty

Experience