Technical Support Representative

Qualifications & Competencies

German and English to a native or fluent standard is required
Working knowledge of networking protocols (TCP/IP),networking,wiring,routers and modems
Working knowledge of antivirus and firewall solutions
Experience in a technology support desk tools like Salesforce, Communities,Livechat
CCNA/MCSA certification is an advantage
Service customers in Germany on the phone and through email

Roles and Responsibilities

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Experience

A couple of years experience providing technical customer support,preferable in a software support environment