NETWORK OPERATIONS CENTRE (NOC) TECHNICIAN

Qualifications & Competencies

• HSC or higher

• Cisco certified Network Associate

• Will be required to work evening and night shifts, weekends, and holidays

• Holder of a valid Driver’s License

Roles and Responsibilities

• Responsible for monitoring the Backbone, Backhaul, Access and customer network of the ISP

• Responsible for the monitoring of system software on all current platforms within the data center

• Monitor all network and data center hardware platforms for hardware and operating system related alerts, errors, warnings, performance, communications related issues, or problem conditions

• Submit jobs and tasks, views and collects statistical information, research problems, logs, and the ending of jobs or tasks as needed using all menus, commands, and scripts

• Responsible for the verification of systems or any communications related items on all applicable platforms within the network

• Participates in special projects and performs other duties as required

• Daily reporting of all network related events

Experience

• 1-2 years’ experience in a 24/7 operations or help desk environment

• Proficient in Microsoft Office Suite

• Experience working in a NOC environment, utilizing typical office equipment and multiple systems