Qualifications & Competencies
Considering that this is an executive job, you're expected to have at least a bachelor's degree in accounting, actuarial studies, finance or a closely related subject. These programmes in these degrees would assist you in enhancing your analytical abilities as well as proficiency in financial analysis tools and software.
Responsibilities
- Build relationships with key employees among customers.
- Create plans to address clients’ business needs.
- Advise clients on creating profitable processes.
- Schedule regular meetings with customers to ensure they are satisfied.
- Act as point of contact for complaints and escalate issues as appropriate.
- Help sales team up-sell or cross-sell services and products.
- Ensure both the company and clients adhere to contract terms.
- Study competition to find new ways to retain customers.
- Set sales and revenue targets and work diligently to meet them.
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.
Requirements
- Proven experience as a client Relations Manager or Relationship Manager.
- Proven track record of meeting and exceeding targets.
- Background in customer service; industry knowledge is a plus.
- Experience tracking relevant KPIs (e.g. customer satisfaction).
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).
- A customer-oriented attitude.
- Excellent communication and negotiation skills.
- Problem-solving aptitude.
- Ability to work well with a team.
- BSC/BA in Business Administration, Marketing or a related field.