Bank Teller

Qualifications & Competencies

Most bank teller positions require candidates to show substantial prior work experience or aptitude in customer service positions. Aside from strong math skills and exceptional attention to detail, strong customer service skills are critical to excelling as a bank teller.

Responsibilities

- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving - complaints or account discrepancies, and answering questions.

- Informing customers about bank products and services.

- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.

- Maintaining and balancing cash drawers and reconciling discrepancies.

- Packaging cash and rolling coins to be stored in drawers or the bank vault.

- Keeping a clean, organized work area and a professional appearance.

- Handling currency, transactions, and confidential information in a responsible manner.

- Using software to track bank information and generate reports.

- Following all bank financial and security regulations and procedures.

Requirements

- High school diploma or equivalent.

- Bachelor’s degree in a relevant field may be preferred.

- Cash handling experience and on-the-job training may be required.

- Ability to pass a background check.

- Exceptional time management, communication, and customer service skills.

- Basic math and computer skills.

- High level of accountability, efficiency, and accuracy.

- Strong sales skills are a plus.

- Professional appearance and courteous manner.