Store Supervisor

Qualifications & Competencies

- At least 2 years of experience in a store preferably in the hotel industry.

- HSC or equivalent.

- Good oral and written expression in French and in English.

- Good Communication Skills both verbal and written English/French.

- Proficiency in MS office & Excel.

- Integrity and professionalism.

- Excellent organizational and time management skills.

- Discreet and confidential.

- A team player with the capacity to work autonomously as well.

- Be results-oriented.

- Be rigorous and respectful of hotel control processes.

Responsibilities

- Managing employee performance through coaching, counseling, and termination when needed.

- Supervising and training employees to ensure that they are providing excellent customer service and upholding company standards.

- Establishing and enforcing policies and procedures for store operations such as staffing levels, floor plans, pricing, policies, and procedures.

- Overseeing salespeople, cashiers, shelf stockers, and other employees.

- Managing finances and preparing an annual budget.

Requirements

- High school diploma or GED.

- A bachelor's degree in business administration, financial management, or equivalent qualification preferred.

- Demonstrable experience in a supervisory capacity at a retail store, or similar.

- Extensive experience with preparing budgets, and financial and expense reports.

- In-depth knowledge of product and consumer trends, and marketing strategies.

- Exceptional interpersonal skills in dealing with employees and customers.

- Competency in retail management software, such as AIM and NetSuite.

- Proficiency with spreadsheet and word processing software.

- Excellent written and verbal communication skills.

- Familiarity with applicable labor laws, and retail health and safety standards.