TELECONSEILLERS SERVICES CLIENTELE

Qualifications & Competencies

- Managing large amounts of inbound and outbound calls in a timely manner.

- Following call center “scripts” when handling different topics.

- Identifying customers’ needs, clarify information, research every issue and providing solutions.

Responsibilities

• Use the most appropriate method of communication for different telephone correspondents.

• Establish good relations between the company and the various telephone correspondents.

• Establish the right phone protocol to meet various customer situations.

• Establish appropriate actions to effectively control a phone call.

• Meet our client’s commitments.

• Provide quality services across all communication channels as a receiver.

• Use an effective approach to manage specific telephone tasks such as call transfer, message taking, callback, waiting etc.

Requirements

- Minimum SC/HSC

• Very good oral and written English and French skills

• Being comfortable with a computer.

• Ability to work night schedules