IT Technician

Qualifications & Competencies

- A high school diploma or GED certificate.

- At least some postsecondary training, such as an associate degree in IT, computer science, or a related field.

- A strong foundation in computer science and technology.

- The ability to troubleshoot hardware and software issues.

- Excellent customer service skills.

Responsibilities

- Diagnosing, repairing, troubleshooting and maintaining computer and software systems for companies.

- Repairing or replacing damaged hardware.

- Performing tests on new hardware or software.

- Installing new equipment.

- Creating CRM tickets and logging its resolution.

Requirements

- Bachelor's degree in information technology or a related field.

- 2-3 years of experience in a similar IT role.

- Strong understanding of networking, data cabinets, access points, WiFi, CCTV, video walls, access control systems, sound systems, building management systems etc.

- Ability to read and interpret as built drawings presented by a service provider and/ or contractor.

- Strong problem-solving and troubleshooting skills.

- Ability to work independently and as part of a team.

- Excellent communication and interpersonal skills.