Telesales Agent

Qualifications & Competencies

- Excellent communication skills.

- Creative thinking skills.

- The patience and ability to engage customers in conversation.

- Good sales ability.

- Working knowledge of relevant computer software.

- Excellent interpersonal and problem-solving skills.

Responsibilities

1. Prospecting: Conducting research and identifying potential customers or leads who might be interested in your company's offerings. This may involve database management, lead generation, or working with marketing teams to gather relevant information.

2. Cold calling: Initiating outbound calls to prospects who have not expressed direct interest in your company's products or services. Cold calling requires effective communication skills to introduce yourself, capture attention, and build initial interest in your offering.

3. Building relationships: Establishing rapport and cultivating positive relationships with customers through active listening, empathy, and effective communication. This helps in gaining trust and understanding customer needs and preferences.

4. Product knowledge: Acquiring in-depth knowledge about the products or services you are selling. This includes understanding features, benefits, pricing, and competitive advantages to effectively address customer queries and objections.

5. Sales pitching: Developing and delivering persuasive sales pitches to potential customers. This involves highlighting the unique selling points of your products or services, tailoring the pitch to match customer needs, and effectively communicating the value proposition.

6. Handling objections: Addressing customer concerns, questions, or objections during the sales process. This requires active listening, empathy, and the ability to provide suitable solutions or information that can alleviate customer doubts.

7. Closing sales: Applying various sales techniques to secure commitments from potential customers. This may involve using closing statements, overcoming objections, negotiating prices, or offering incentives to close the deal.

8. Achieving sales targets: Meeting or exceeding sales quotas and targets set by the company. This involves effective time management, prioritization, and consistently following up with leads and prospects to convert them into customers.

9. Documentation and reporting: Maintaining accurate records of customer interactions, including details of conversations, sales opportunities, and outcomes. Providing regular reports to supervisors or managers regarding sales performance, challenges faced, and potential areas for improvement.

10. Continuous learning and improvement: Keeping up to date with product knowledge, sales techniques, and Care industry trends. Actively participating in training programs or workshops to enhance your sales skills and stay ahead of competition.

Requirements

- Bachelor's degree in marketing, Business, or a related field.

- Excellent communication skills in English, both verbal and written.

- Proven experience in marketing and sales roles, preferably in an educational setting.

- Highly organized with excellent time management skills.

- Demonstrated ability to work independently and collaboratively as part of a team.

- Excellent communication and interpersonal skills.

- Organization: Keeping thorough records, managing contact lists, and tracking progress is crucial in cold calling. Good organizational skills help you stay on top of your leads.

- Closing Skills: Ultimately, you need to know how to close a deal. Understanding various closing techniques and when to use them is essential.

- Confidence in Technology: Familiarity with sales and CRM software, as well as any tools or scripts used for cold calling, can make your job more efficient.

- Build and maintain strong customer relationships.

- Confidence / Empathy.

- Resilience.