Sales Administration Assistant

Qualifications & Competencies

Education: Entry-level sales administrative assistants should have a minimum of a high school diploma or GED and preferably a bachelor’s degree in business, marketing or a related field. Relevant coursework includes business law, marketing, sales, economics, finance and accounting.

Responsibilities

- Ensure the processing and control of orders.

- Validate and record orders, and enter them into the supplier's platform.

- Ensure the smooth running of the follow-up of orders: inform customers of appointments, work to be carried out, validate equipment productions; and communicate progress to customers step-by-step via emails and phone calls.

- Validate with customers the commissioning of the links.

- Take care of incoming calls relating to order follow-ups and administrative requests: Identify customer needs, reassure and respond effectively to any objections.

- Follow up with customers on the corrective actions to be taken, deadlines and operating procedures in order to best respond to complaints and inform customers by email of the follow-up of the actions taken.

- Follow up with internal departments and suppliers.

- Respond quickly to disputes and complaints over the phone.

- Ensuring the processing of administrative requests.

- Analyze the content of requests: complaints on invoices, unpaid bills, etc.

- Perform information searches in order to be able to respond to customer inquiries.

Requirements

- A perfect command of the French language.

- Writing fluency and an excellent level of spelling.

- A strong sense of service, with good interpersonal skills and a keen sense of organization.

- A great capacity for concentration and rigor for the work carried out.