Customer Service Advisor

Qualifications & Competencies

- Excellent verbal and written communication skills.

- Active listening skills.

- Patience and the ability to remain calm in stressful situations.

- Excellent interpersonal skills.

- Ability to accept criticism.

- Sales and persuasive skills.

- Attention to detail.

Responsibilities

- Receive and process telephone or calls from customers, guaranteeing the quality of the customer relationship.

- Analyze the client's needs and either give them an effective and precise response, or forward them to the relevant department, respecting the procedures for taking care of them.

- Record call information in a customer management tool.

- Report any anomalies (specific or complex complaints, customer dissatisfaction, etc.) to the manager.

- Carry out ancillary missions, such as processing supervision alerts or maintenance notices to the customer.

Requirements

- Mastery of customer relations techniques over the phone.

- Experience working on DESK software (data entry and accounts receivable management).

- Good oral and written expression in French.

- Sense of customer service: listening, rigorous, organized, responsive and empathetic.

- Ability to work in a hurry.

- Autonomous, efficient and methodical.

- Sense of service to others: availability, honesty.

- Organized and rigorous.

- Experience in the field of telecoms (ADSL, FFTO, FTTH, SDSL, etc.).