Receptionist

Qualifications & Competencies

- Holding at least a Form IV or NC3 Front Office or any equivalent certificates.

- Be computer literate, including, amongst others, a good knowledge of MS Outlook, Word, Excel, and HMS.

- Having experience in the hotel industry will be an advantage.

- Be outgoing and confident, have a pleasant personality, and enjoy dealing with people.

- Fluent in English and French, a third language, will be an advantage.

- Having good communication skills, both verbal and written.

- Must have a good memory of faces, as guests like to be remembered.

- Desire to work in a team and strong willingness to bring his or her own contribution towards the realization of his or her departmental objectives.

- Readiness to perform odd hours of work, including working on Sundays, public holidays, cyclonic days, and special days.

Responsibilities

- Greet clients and visitors with a positive, helpful attitude.

- Assisting clients in finding their way around the office.

- Announcing clients as necessary.

- Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.

- Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.

- Preparing meeting and training rooms.

- Answering phones in a professional manner, and routing calls as necessary.

- Assisting colleagues with administrative tasks.

- Performing ad-hoc administrative duties.

- Answering, forwarding, and screening phone calls.

- Sorting and distributing mail.

- Hiring, managing, and developing the junior administrative team.

- Provide excellent customer service.

- Scheduling appointments.

Requirements

- Associate or bachelor’s degree in a related field.

- Prior experience as a receptionist or in a related field.

- Consistent, professional dress, and manner.

- Excellent written and verbal communication skills.

- Competency in Microsoft applications including Word, Excel, and Outlook.

- Good time management skills.

- Experience with administrative and clerical procedures.

- Able to contribute positively as part of a team, helping out with various tasks as required.