Spa Receptionist

Qualifications & Competencies

- Minimum high school diploma or equivalent.

- Previous experience in customer service.

- Proficient in basic computer skills.

- Ability to work flexible hours, including weekends and holidays.

- Strong communication and organizational skills.

Responsibilities

- Acting as the first point of contact in the spa and greeting and welcoming guests.

- Answering phone calls, emails, and messages and providing information about spa services, products, accommodations, and amenities.

- Scheduling, confirming, and canceling spa appointments and collecting payment for services and merchandise.

- Ensuring that the spa environment is clean, tidy, and safe and following established procedures and guidelines.

- Assisting guests with questions, complaints, and special requests and relaying them to spa technicians and managers.

Requirements

- Good human relations.

- Excellent phone etiquette.

- Possess strong knowledge of how computers work, as well as the ability to use MS office package to process and store information.

- Excellent multitasking skills to successfully handle several assignments together.

- Possess strong organizational skills required for achieving efficiency on the job.

- Good knowledge of beauty products to be able to promote them to clients.

- Excellent communication skills needed for effective discussions with clients to promote the spa’s products and services to them.