Qualifications & Competencies
- A Bachelor’s degree in Business Administration, Tourist/Hospitality Management, or equivalent relevance to job functions.
- At least 4 years' experience in the hospitality industry, with an emphasis on food and beverages.
- Proven food and beverage management experience.
- Managing the day-to-day operations.
- Purchasing supplies.
- Training and supervising staff.
- Maintaining health and safety standards.
- Implementing strategies to maximize sales and profitability.
- Monitoring customer feedback.
- Ability to spot and resolve problems efficiently.
- Strive to continuously improve the overall dining experience for guests.
Responsibilities
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
- Preserve excellent levels of internal and external customer service.
- Design exceptional menus, purchase goods and continuously make necessary improvements.
- Identify customers needs and respond proactively to all of their concerns.
- Lead F&B team by attracting, recruiting, training and appraising talented personnel.
- Establish targets, KPI’s, schedules, policies and procedures.
- Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.
- Comply with all health and safety regulations.
- Report on management regarding sales results and productivity.
Requirements
- Proven food and beverage management experience.
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS).
- Ability to spot and resolve problems efficiently.
- Mastery in delegating multiple tasks.
- Communication and leadership skills.
- Up to date with food and beverages trends and best practices.
- Ability to manage personnel and meet financial targets.
- Guest-oriented and service-minded.
- Culinary school diploma or degree in food service management or related field.