Customer Service Officer

Skills Needed

1. Answering questions about a company’s products or services
2. Processing orders and transactions
3. Resolving issues and troubleshooting technical problems
7. Collecting and analyzing customer feedback
8. Responding to customer reviews
9. Communication
10. Problem-solving
11. Active listening
12. Patience
13. Time management
14. Creativity
15. Professional
16. Emotional intelligence
17. Knowledge

Responsibility

Take ownership of customer issues. ...
Troubleshoot problems and drive resolutions. ...
Escalate unresolved issues to relevant internal teams. ...
Collect prompt and accurate customer feedback. ...
Document knowledge as solution articles. ...
Master the use of help desk software.

Qualifications

Min. Higher School Certificate or any relevant qualification or Experience in the customer service field