Customer service officer

Skills Needed

Empathy.
Adaptability.
Ability to Use Positive Language.
Clear Communication Skills.
Self-Control.
Taking Responsibility.
Patience.

Responsibilities Needed

Customer Service Officer responsibilities include responding to customer service inquiries, finding appropriate solutions, and updating customer accounts or services. Customer Service Officers resolve complaints, maintain high customer satisfaction, and report to the Customer Service Manager.

Qualifications & Competencies

Proven customer support experience or experience as a Client Service Representative.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.