Customer service representative

Skills Needed

Excellent Communication Skills.
Empathy Skills.
Time Management Skills.
Ability To Perceive Clients.
Willingness To Learn.

Responsibilities Needed

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Qualifications & Competencies

High emotional intelligence (EQ)
A positive attitude.
Flexibility and adaptability.
Clear communication skills.
Familiarity with (and passionate about) your products or services.
Problem-solving skills.