Customer service representative

Skill Needed

Empathy. ...
Adaptability. ...
Ability to Use Positive Language. ...
Clear Communication Skills. ...
Self-Control. ...
Taking Responsibility. ...
Patience.

Responsibilities Needed

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Qualifications & Competencies

Proven customer support experience or experience as a Client Service Representative.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.