Customer service representative

Skill Needed

Empathy.
Adaptability.
Ability to Use Positive Language.
Clear Communication Skills.
Self-Control.
Taking Responsibility.
Patience.

Responsibilities Needed

Answering questions about a company's products or services.
Processing orders and transactions.
Resolving issues and troubleshooting technical problems.
Delivering information about a company's offerings.
Providing proactive customer outreach.
Handling customer complaints.
Collecting and analyzing customer feedback

Qualifications & Competencies

Proven customer support experience or experience as a Client Service Representative.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.