Technical Manager

PURPOSE OF THE ROLE & RESPONSIBILITIES

PURPOSE OF THE ROLE:
The primary responsibility of a Technical Manager is to oversee and coordinate the day-to-day operations of the Instrumentation laboratory and to include oversight and leadership of technical staff. Provides expert guidance, technical oversight, and/or support to individuals engaged in laboratory testing. Delivering a cost effective, process efficient and timely output in support of customers and achieving company operating expense goals while ensuring compliance to ISO/IEC 17025, Group Policies & Guidelines, Health and Safety, OIMS and Customer requirements

SPECIFIC RESPONSIBILITIES
Business Responsibilities
• Manage, supervise and train staffs.
• Provides technical expertise to staffs and responds to technical questions.
• Communicate with Management team and peers to share resources, ideas and ensure the development of new services in lines with the Management plan.
• Hold full responsibility for the technical competence of the laboratory.
• Oversee day-to-day laboratory operations, including technician scheduling, resource allocation, clean-up and maintenance.
• Manage all processes in line with corporate guidelines and customer’s requirements, including but not limited to order review, handling of test items, testing, resource management, quality control, control of data, data interpretation, verification of reports etc.…
• Ensure good laboratory practices and housekeeping of work area including drawers, shelves, fume hoods, storage facilities, equipment.
• Ensure that all equipment is well maintained, in good operating conditions and calibrated as per defined requirements.
• Operates, tests and calibrates analytical instruments, equipment and related components, which may be extremely delicate and sensitive; adjusts and resolves new and unusual problems.
• Conduct performance assessment and goal setting for team as per group guideline and time frame.
• Manage resources in an efficient and sustainable manner; cost control without compromising service quality and delivery.Manage laboratory consumables, maintain chemical inventory and ensure that reorder level is clearly defined.
• Establish and improve procedures and processes by addressing issues and risks.
• Ensure that all work performed are accurate and reliable.
• Ensure that testing requirements are fully met including application of correct methods / standards and applicable tolerance with respect to regulatory norms.
• Monitor job progress and ensure that reports are delivered within the agreed turnaround time
• Ensure proper elimination of laboratory waste products.

QUALITY RESPONSIBILITIES
• Support the training and development of all staff to ensure awareness and understanding of Quality Standards and the relevance to business objectives.
• Responsible for the maintenance of the Laboratory management system; in line with the requirements of ISO / IEC 17025, Accreditation body requirements and the company’s Global Requirements.
• Ensure that the system documentation is well communicated, understood and implemented by the team.
• Ensure that the service the organization provides is fit for purpose and meets both external and internal requirements, including legal compliance and customer expectations.
• Deal with customer inquiries, complaints and claims; and ensure proper investigation to support the management in the handling process.
• Take corrective and preventive actions based on customer’s opinions / complaints and performance standards.
• Ensure that all proposed corrective actions are completed as planned and are effective in reducing possible repeat recurrences of the non-conformity.
• Ensure all quality reporting is done on time e.g., the company’s lab excellence program, THE company’s global PT Reporting / Results.

PROFILE

• Post Graduate in Chemistry or any equivalent field.
• Minimum 10 years of experience in operational laboratory management.
• Familiar with international standards, such as ISO/IEC 17025 etc.
• Comprehensive knowledge of the technical speciality, appropriate to the department to be served, and proven ability to apply a wide range of concepts, techniques and practices to carry out broad laboratory objectives.
• Familiar with SLIM – (The Company’s Laboratory Information Management System)
• Excellent technical and managerial skills.
• Flexible to work extended hours and outside blocked business hours where required to meet business realities.
• Holder of clean and active certificate of character.

REQUIRED SKILLS

• Master the operations of high-tech equipment such as AAS, ICP-OES, GC-MS,000 GC-FID, HPLC, Gallery Discreet Analyzer etc.…
• Good knowledge of analytical method validation and statistical control.
• Ability to evaluate and express the measurement uncertainty in testing laboratories.
• Ability to manage and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Ability to communicate effectively, both orally and in writing.
• Ability to design, install, build, test, operate and/or maintain complex laboratory equipment, machinery and/or tools.
• Knowledge of current technological developments/trends in area of expertise.
• Knowledge of chemical, hazardous waste, industrial hygiene, and/or environmental health standards.
• Ability to utilize, calibrate, configure and/or troubleshoot laboratory systems and instruments.
• Technical leadership skills within area of expertise.
• Working knowledge of practical teaching/instructional methods and techniques, as applicable to specific area of expertise.
• Demonstrated knowledge and understanding of the operational requirements and standards of a technical lab, as appropriate to the position.
• Possess good analytical, problem solving and decision-making skills.
• Able to work independently and to coordinate several activities simultaneously.
• A keen eye for detail and a result driven approach.
• Computer literate.