Customer Service Agent

Qualifications & Competencies

HSC & Above

Roles and Responsibilities

1. Must thrive on Chats, in and outbound calls, showing initiative & strong negotiation skills.

2. Apply techniques to convert new registrations and then maintain client retentions.

3. Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience.

Experience

1. Knowledge of customer service principles and practices.
2. Numerical, oral and written language applications.
3. Excellent relationships building skills.