Food & Beverages Trainer

Qualifications & Competencies

-Minimum Higher National Diploma in Hospitality Management
-Warm, welcoming, and pleasant personality
-Diplomacy and communication skills to handle any issues and emergencies in a level-headed manner
-Self-motivated and coaching Skills
-Good computer skills (Word, Excel and PowerPoint as a minimum)
-Good interpersonal and leadership Skills
-Train the trainer skills and registered MQA trainer
-Fluency in English and French compulsory
-Good planning, organizing and implementation skills

Roles and Responsibilities

-Conduct training need analysis
-Develop actions plans with the Head of Department concerned to improve the level of service
-Develop training programs to fill the gap to reach the desired level of service
-Deliver training at all levels
-Ensure proper follow-ups of training implementation
-Evaluate the progress of learners throughout
-Assist departmental trainers in building their monthly departmental training plans
-Design learning tools like handouts, videos, simulations, tests and guides
-Conducting presentations in various formats
-Develop MQA registered training programs and facilitate HRDC process for same
-Active involvement in quality control for the concerned department

Experience

-At least 5 years’ experience in delivering technical training in a hotel environment