E-Commerce Trainee

Qualifications & Competencies

- Qualifications: Diploma in Hospitality Management, Sales or required field.
-Personal Qualities: Persuasiveness and negotiation skills, -Customer service orientation and focus.
-Excellent Communication Skills
-Planning, organizing and implementation skills
-Eligible to work on a shift system.

Roles and Responsibilities

-Communicate and share the ‘Attitude’ culture & passion to our clients and act as an Attitude Brand Ambassador.
-Deliver sales results, provide high quality customer interactions, and effectively manage business opportunities
-Provide attentive and exceptional customer service
-Answers inquiries by clarifying desired information; researching, locating, and providing information.
-Follow-up with OTAs partner and booking engines to maximize business opportunities.
-Optimize the hotel’s content on booking engines by applying merchandising best practices and providing clear and accurate information
-Assist the Team Leader and the Ecommerce Manager in the operations of the department.

Experience

-Experience in Sales, Reservation, Call Center (customer care) & E-Concierge & E-distribution.