RECEPTIONIST/ NIGHT RECEPTIONIST

Qualifications & Competencies

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Roles and Responsibilities

- Welcome and Check In & Check Out for guests, as per established standards
- Be fully conversant with the facilities, services and special promotions offered by the Hotel
- Ensure that all charges are correctly posted to the guests bills following the standard procedures
- Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately
- Whenever possible to anticipate guest’s needs, to be aware of all written and spoken request, to carry out these requests in a courteous and helpful manner.
- Be fully conversant and able to operate the Hotels front office systems
- Any other cognate duties

Experience

At least 2 years of experience in similar position