Operations Manager

Qualifications & Competencies

A good leader with a degree or master degree in Business Management.
Excellent team player with outstanding communication and negotiation skills, tenacity and resilience
A development-oriented individual capable of initiating and executing high impact projects
Technology savvy

Roles and Responsibilities

Partner with management and directors to lead and manage the daily call centre operations
lead and manage the ABC Drive Customer Loyalty Program
Develop and lead multiple projects and campaigns proactively
Expand the portfolio of services
Implement and develop quality standards of operations
Assist the finance Manager to prepare the yearly budget and the monthly management report

Experiences

Minimum 8 to 10 years working experience in a BPO and or customer/sales oriented environment