Sales and Marketing Manager

Qualifications & Competencies

• Higher School Certificate.
• Tertiary Education at Advanced Certificate/Diploma level in Hotel Management or Tourism Management.

• Willingness to work odd hours, Saturdays and public holidays.
• A Pro-active, dynamic and flexible attitude.
• Strong interpersonal, persuasive and customer service skills.
• Excellent verbal/written communication skills, both in English and French. Knowledge of a third language will be an advantage.
• Good listening skills.
• Ability to plan and prioritise work in order to meet set deadlines/targets.
• Ability to work independently and in small teams with little direction.
• Sound knowledge of the Microsoft Office package.
• Holder of a Driving License
• Clean Certificate of Character is a must

Roles and Responsibilities

• Hosting and handling visiting FAM trip and educational groups
• Increase sales productivity of each POS
• Site-visits and on-going collaboration with Regional sales directors and tour operators
• Collaboration with the revenue department to optimize REVPAR
• Assist in planning and communicating special events at the hotel
• Reporting on sales, competition set and quantitative product analysis
• Develop local business both for FIT and groups
• Brand guardian of the hotel
• Monitoring pricing on all distribution channels
• Monitoring hotel performance on social media
• Update and highlight hotel information on various relevant online and offline channels

Experience

• Minimum 4 years working experience
• Minimum 2 years at Supervisory or management level in luxury hotels