BRANCH SUPERVISOR

Qualifications & Competencies

• Effective listener and communicator
• Deal tactfully with irate, impatient or demanding customers
• Know how to manage unexpected situations that may arise due to negligence of employees
• Good problem solving and troubleshooting skills
• Be able to initiate new programs and implement policies efficiently
• Keen eye for detail and the drive to serve satisfactorily
• Must have good computer skills
• Leadership skills

Roles and Responsibilities

• Lead, plan, train, and review the work of staff responsible for providing customer service functions and services; participate in performing the most complex work of the unit.
• Implement organizational policies and ensure adherence to the same
• Train assigned employees in their areas of work including customer service related methods, procedures, and techniques.
• Verify the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications.
• Ensure that the branch opens and closes at regular timings and permits employees to work overtime when required to
• Look after the customer service operations and delivery of products/services in a timely manner
• Complete disclosure to the customers in terms of accreditation, service fees and commission
• Provide reports in a time manner as per deadline set
• Sales of products and services to walking and new clients
• Keep the branch manager informed of any irregularities in the behavior and attendance of the branch staff
• Monitor the financial operations to maintain a transparency in the cash flow
• Keep track of all the financial transactions and ensure that they reflect in the company accounts
• Meet or communicate with irate customers and listen to their grievances. Also take necessary actions to resolve their complaints.

Experience

2 – 3 years’ experience in retail banking