IT Network Technician

Qualifications & Competencies

• Current, professional certification (CompTIA A+, Network + security+)
• Experience servicing, supporting and ordering hardware, workstation needs, printers, etc.
• Highly adaptable; must be able to work in a team environment
• Highly organized, accurate and precise in work functions
• Strong time management skills; exemplary record of attendance and punctuality
• Knowledge of and experience installing, maintaining, updating, and patching multiple server-side operating systems, Windows, Unix, Linux.
• Experience configuring and troubleshooting networks
• Experience configuring Microsoft Windows and Microsoft Office as well as installing updates and patches
• Strong ability to analyze and evaluate emerging software
• Strong ability to troubleshoot IT-related problems
• Very strong customer service, communication and desktop troubleshooting skills
• Must have been able to complete and support incidents using established procedures
• Familiar with a hardware and software support in the Microsoft Windows 7, Windows XP and MS Office suite environment
• Must be able to multi-task
• Outstanding knowledge of multiple hardware and software applications
• Able to successfully work with wide range of end-users to diagnose and resolve complex technical issues
• Required to read and comprehend provided technical documentation.

Roles and Responsibilities

• Check and respond to incoming requests (tickets) from customers within established timeframes
• Maintain database of requests by updating and closing tickets as required
• Maintain on-going knowledge of relevant information in the field of information technology
• Document solutions to problems encountered
• Service and support end user hardware needs
• Diagnose, troubleshoot, and provide technical assistance (hardware, software, connectivity, etc.), as well as external employees using remote access software
• Research materials regarding new technology and applications as it relates to help improve day to day functionality
• Create knowledge articles for processes as needed

Experience

Any Experience will considered