Waiter

Qualifications & Competencies

- Minimum SC

- Hotel School Graduate or NTC Level 3 in Food Production

- Fluent in English and French

-Minimum of two years experience in the same position

Roles and Responsibilities

Customer Service & Operations

Maintain the standards of excellence in customer service and regularly updated.
Ensure that guest’s expectations are anticipated, met at all times and even regularly exceeded.
Monitor our internal guests’ satisfaction and take appropriate steps and immediate corrective measures where necessary.
Deal with all guests’ queries and complaints swiftly and efficiently.
Plan supplies well in advance to ensure availability of food & commodities (tissue paper, materials & equipment, cleaning products & detergents) on time.
Clean the Staff Restaurant premises and ensure that they are kept in an excellent state of tidiness and cleanliness at all times.
Operate the dishwashing.
Operate the pot wash when required.
Store away equipment in their appropriate places.
Supply clean equipment to counter service attendants.
Clear away bins and dispose of garbage.

Maintenance of facilities

Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently.
Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed.

Human Resources

Adhere to the dress, appearance and conduct codes established by the hotel.

Health & Safety Practices

Ensure Occupational Safety and Health Act, local health and safety codes, and company safety and security policy are met
Maintain a safe working and customer experience environment by facilitating safe work behaviours
Adhere to fire alarm or any emergency statutory procedures in the event of fire.
Promote Energy efficiency and environment and identify improvement to support the Green Globe Policy.
Report any faults and repairs needed to the immediate supervisor immediately.
Ensure that clean and sanitized operating equipment, FF&E is supplied constantly to those needing it.

Control

Do the inventory of amenities and supplies.
Use all materials and equipment made available to the Department correctly.

Experience

- Experience in 5 star hotel

- Hotel or tourism experience