Driver/baggagiste

Qualifications & Competencies

1. Guest Satisfaction:
- To report for duty as per the rota, clean and tidy wearing the correct attire and name badge

- To observe all company rules and regulations as regards to attitude, behavior, health, safety
and security

- To perform any others duties as may be assigned by the Head Concierge.

- To inform management about guest’s arrival and departure

- Assist other department when required

- To ensure all customers’ requests are handle quickly and efficiently.

- To activate a quick response to a guest problem, and then follow up to ensure the guest is
satisfied with the end result.

- To set an example at all time within the department regarding deportment, attitude and
professionalism.

- Help guest with restaurant reservations outside and inside the resort

- Arrange tour / excursions for guest / car hire

- Ensure enough beach towels stock at lower reception and monitor it

- Ensure that lobby area, luggage room, departure lounge, entrance, furniture and equipment
are always kept clean and neat at all times

- Deliver luggage, message, parcel in a timely manner

- Drive, maintain club car according to hotel policy

- Contact the Shift Leader/ Transport Coordinator for the daily planning.

- Be sure to listen properly and take well the notes.

- Write down all notes in the driver’s book.

- At the end of your working day report to the Shift Leader or Transport Coordinator all duties
performed and also any other duties pending.

- Driver is fully in charge of the hotel Vehicle when taking on duty.

Excursions / Site Seeing / Restaurants

- Drivers will also be called to bring VIP guests to different places and do other duties such as:
Restaurants, Excursions/Shopping, Site Seeing.

- Drivers should have a general knowledge of different places of the Island and have also a little
knowledge of history and should present all facilities of the hotels (Restaurant, Bar, Fitness).

- Drivers should be able to answer to the guest as maximum as possible on a site seeing tour.

- Driver should be fully at the disposability of the guest.


2. Administrative Performance:

- To be prudent and financially responsible with company funds. When necessary ensure that
budget guidelines are met and company financial policies adhered to.

- To be aware of the cost implication of any decisions within the work place.

- To be actively involved with the recycling of paper materials within the work place.

- Report to Front Of House any irregularities related to Limousine and club car

- Ensure Limousine is clean and tidy at all time.

3. Environmental Awareness:
- To comply with all company and local laws regarding, Fire, Health and safety procedure.

- To participate in any training sessions of the aforementioned.#

- To report and follow up any defects with equipment within the work environment.
• To ensure all fire entrances and stairways are clean tidy and accessible.


Driver must check:

- The cleanliness of the car inside & outside.

- The spare wheel & tools

- Fuel & Oil

- Mileage and time of servicing.

- Any defection or problems report immediately to Shift Leader/Transport Coordinator

- Record mileage each time moving out of the hotel premises.

- Mutual check should be done on the Vehicle when handling over with the night driver.

- Safe driving.

Roles and Responsibilities

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Experience

- 2 years of experience in a similar position is necessary in a 5 star hotel
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- Valid Driving Licence