Call Centre Operators

Qualifications & Competencies

- School Certificate or Higher School Certificate

- Fluent in French (Written and Spoken)

- Computer Literate

- Availability to work on a shift system

Roles and Responsibilities

- Answer calls and respond to emails

- Manage and resolve customer complaints

- Provide customers with product and service information

- Update existing customer information

- Identify and escalate priority issues

- Route calls to appropriate resource

- Follow up customer calls where necessary

- Document all call information according to standard operating procedures

- Complete call logs and produce call reports

Experience

- Candidates having no prior experience are encouraged to apply