IT Techician

Qualifications & Competencies

Knowledge in server administration skills with domain configuration and maintenance

Knowledge in configuring a proxy server and creating firewall rules

Knowledge in monitoring system and intrusion detection system

Well versed with network and servers like DNS/DHCP/AD/EXCHANGE/EMAIL SERVERS

ability to work under pressure and deal with multiple tasks

Proactive, self-motivated and can do attitude

Have a good interpersonal skills and show a willingness to work with multiple groups with varying technical skills

Roles and Responsibilities

Follow checklist and comply with data centre procedures and policies too ensure that operational activities are executed according to prorities in a timely and effcient manner

Monitoring of infrastructure and data centre, enviroment status

Generate periodic reports and meeting target dates for sending out internal and clients report

Implementing and maintaining the solution design agreed with the customer for data centre services

Providing services Desk support including 24*7 telephone helpdesk facilities

Proactively monitoring trouble ticket and SLA parameter tracking

Assisting users in IT related issues

Experience

1 year